Team Lead BPO
Job ID: 24/OS/015
We are seeking a seasoned Team Lead with 7 years of experience to drive our team towards achieving operational excellence. This role involves overseeing daily operations, managing team performance, and ensuring the successful execution of projects across various domains, including Recruitment Process Outsourcing, Insurance, Lead Generation, Digital Marketing, E-Commerce, Data Entry & Call Centre, and IT Solutions & Tech Support. The ideal candidate will have a proven track record in leadership and a strategic mindset to drive business success.
Required Qualifications:
• Minimum of 7 years of experience in a relevant field with at least 3 years in a leadership role.
• Bachelor’s degree in any discipline. (With Minimum of 45% score)
• Strong experience in team management and project coordination.
• Excellent problem-solving and decision-making skills.
• Proficiency in relevant software tools and business management systems.
Key Responsibilities:
• Lead and mentor a team of associates to ensure high performance and productivity.
• Oversee project execution, manage resources, and ensure adherence to timelines and quality standards.
• Develop and implement strategies to improve team efficiency and operational effectiveness.
• Collaborate with clients and internal stakeholders to address issues and provide solutions.
• Monitor and report on team performance metrics, providing feedback and recommendations for improvement.
Skills & Competencies:
• Leadership and team management skills with a strong focus on achieving results.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire a team.
• Strong organizational and multitasking abilities.
• Advanced analytical skills and the ability to interpret data and drive strategic decisions.
• Experience with process improvement and change management.
• Exceptional communication skills, both written and verbal.
• Ability to drive process improvements and manage multiple priorities.
Benefits & Perks:
• Competitive salary and performance-based bonuses.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.
• Career advancement opportunities within the organization.
• Extensive skill enhancement through robust learning and development programs.
• Weekly engagement programs to promote a dynamic work environment.